Returns and Exchanges
Firstly, we would like to thank you for making a purchase. We want you to fall in love with every product you buy from Metaphors of Earth. If for any reason you are not completely satisfied, please email us at metaphorsofearth@gmail.com and our team will get back to you.
1) Return / Replacement Eligibility
Since all our products are one of a kind, there is no replacement or exchange policy.
The product must be in perfect condition, with no damage, stains, marks, or signs of use.
Repair, however, can be arranged upon inspection.
2) Replacement Terms
No replacement is possible in case of a damaged product since there is only one of it's kind.
3) Store Credit & Validity
Most of our items are unique and made to order. For this reason, refunds are generally not applicable.
Instead of an approved refund, we provide online store credit with a validity of 6 months from the date it is issued.
Store credit and coupon codes cannot be applied on sale items.
Any applicable coupon/store credit will follow the limits mentioned during checkout or in the promotion terms.
4) Damage in Transit Policy
If your product is damaged during transportation:
Orders that are completely damaged or lost in return transit are not eligible for reimbursement and you must notify us by email within 48 hours of delivery at metaphorsofearth@gmail.com.
The item must be returned to our warehouse within 14 days of the delivery.
If you do not report within this timeline, Metaphors of Earth may not be able to accept the damage claim.
After we receive the item:
We will investigate the damage from our end.
We will repair the product if possible and courier it back to the original delivery address.
Courier costs:
Metaphors of Earth will bear the expenses of the courier, transaction after repair and for return delivery.
5) Damage Due to Usage (Repairs)
For parts that may be damaged due to normal use—such as:
Buttons, locks, studs, screws, buckles, straps, and similar hardware—
repairs (where applicable) will be done within 1 month from the date we receive the product at our warehouse after dispatch from our side.
6) Where Returns/Exchanges Are Applicable
Metaphors of Earth acknowledges product returns only for direct online sales between vendor and consumer.
This means:
Online orders are eligible, subject to the policy above.
Retail outlet purchases are not covered under this returns/exchange policy.
If you need help
For any return, or damage claim, email metaphorsofearth@gmail.com with:
Order number
Delivery date
Photos (and any packaging details, if available)
Metaphors of Earth — Returns & Exchanges Policy
