Refund policy
Returns and Exchanges
Firstly, we would like to thank you for making a purchase. We want you to fall in love with every product you buy from Metaphors of Earth. If for any reason you are not completely satisfied, please email us at metaphorsofearth@gmail.com and our team will get back to you.
1) Return / Replacement Eligibility
Since all our products are one of a kind, there is no replacement or exchange policy.
The product must be in perfect condition, with no damage, stains, marks, or signs of use.
Repair, however, can be arranged upon inspection.
2) Replacement Terms
No replacement is possible in case of a damaged product since there is only one of it's kind.
3) Store Credit & Validity
Most of our items are unique and made to order. For this reason, refunds are generally not applicable.
Instead of an approved refund, we provide online store credit with a validity of 6 months from the date it is issued.
Store credit and coupon codes cannot be applied on sale items.
Any applicable coupon/store credit will follow the limits mentioned during checkout or in the promotion terms.
4) Damage in Transit Policy
If your product is damaged during transportation:
Orders that are completely damaged or lost in return transit are not eligible for reimbursement and you must notify us by email within 48 hours of delivery at metaphorsofearth@gmail.com.
The item must be returned to our warehouse within 14 days of the delivery.
If you do not report within this timeline, Metaphors of Earth may not be able to accept the damage claim.
After we receive the item:
We will investigate the damage from our end.
We will repair the product if possible and courier it back to the original delivery address.
Courier costs:
Metaphors of Earth will bear the expenses of the courier, transaction after repair and for return delivery.
5) Damage Due to Usage (Repairs)
For parts that may be damaged due to normal use—such as:
Buttons, locks, studs, screws, buckles, straps, and similar hardware—
repairs (where applicable) will be done within 1 month from the date we receive the product at our warehouse after dispatch from our side.
6) Where Returns/Exchanges Are Applicable
Metaphors of Earth acknowledges product returns only for direct online sales between vendor and consumer.
This means:
Online orders are eligible, subject to the policy above.
Retail outlet purchases are not covered under this returns/exchange policy.
If you need help
For any return, or damage claim, email metaphorsofearth@gmail.com with:
Order number
Delivery date
Photos (and any packaging details, if available)
Shipping and Refund Policy
1. Scope
This Shipping & Refund Policy applies to orders placed on Metaphors Of Earth’s store (when the store is live).
2. Shipping
· Processing time: Orders are processed within the timeframe mentioned at checkout or in the product listing.
· Delivery time: Delivery timelines are estimates based on shipping method and courier service availability.
· Address accuracy: Customers are responsible for providing accurate delivery information.
3. Shipping Charges
Shipping charges (if any) will be displayed during checkout.
4. Tracking
Where available, we provide tracking details through email and/or the order confirmation.
5. Damaged or Incorrect Items
If your product arrives damaged or incorrect: Notify us within 48 hours of delivery.
Kindly provide us with your order number and photos showing the issue (and packaging, if possible).
We will review and arrange a suitable resolution (replacement or refund) as required to our best possible ability.
6. Returns & Refunds (General Eligibility)
Unless otherwise stated at checkout, the following applies:
· Return window: 7 Business days from the date of delivery.
· Items must be unused, unwashed, and in original condition and packaging (where applicable).
· If you received a handmade/botanical contact printed item, slight natural variations are not considered defects.
7. Non-Returnable Items
Returns may not be accepted for:
· Items that are worn/used, washed, altered, or damaged after delivery.
· Gift cards / personalized items (if offered).
· Items marked “final sale” or as non-returnable at checkout.
8. Refund Method
Refunds are available only for eligible items that meet our refund requirements. No refund will be issued for botanical contact prints due to perceived differences in appearance, including but not limited to variations in colour, contrast, tones, texture, density, background, or overall look, so long as the print was produced according to the customer’s approved file or the product preview provided at purchase.
Botanical contact prints may vary naturally and artistically due to the inherent properties of plant materials and the contact-print process; these differences do not constitute defects or grounds for refund.
Non-refundable categories: Refunds are also not available if the item has been used, damaged, altered, or if the issue is reported after the stated refund/return window.
If eligible, refunds are processed using the original payment method (or store credit if stated at checkout). Processing time may vary based on your bank/payment provider.
9. Cancellation Policy
If you need to cancel an order:
Cancellations may be accepted before the order is shipped.
Once shipped, cancellation typically is not possible; the return policy will apply (if eligible).
10. Exchange (If Offered)
Exchanges may be offered at our discretion or if stated at checkout/confirmation.
11. Dispute Resolution
In case of disputes, we will attempt to resolve issues directly with the customer. Where required, disputes may be addressed through applicable consumer protection mechanisms under Indian law.
12. Contact
For shipping or refund issues, contact us through the Contact page on the Website and include your order details.